Wholesale Terms and Conditions

ORDERS
Minimum wholesale order value is £250 excl. VAT 
Samples may be purchased at wholesale price plus carriage.
All samples are non-returnable.

PAYMENT
Terms are pro forma and invoices can be paid by BACS, bank transfer, credit/debit card or PayPal.

Due to high stock demands, orders not paid within 2 weeks of invoicing will be cancelled and the goods returned to stock.

DELIVERY
Carriage is free on wholesale orders within the UK.

International - We only ship goods within the UK and Ireland.  

Any goods damaged in transit or discrepancies in an order must be notified in writing within 5 days of receipt of goods. 

We request that customers check the condition of parcels received and if outer packaging is damaged or if there are any items or boxes missing to note this on the paperwork when signing for the goods with the courier. Serene House is only able to make a claim for goods missing or damaged in transit if this is stated clearly in writing on the delivery note of the courier company. Please notify us immediately if there are any problems with your delivery as we cannot be held liable for goods missing or damaged in transit if you fail to follow these procedures.

RETURNS
Notification of faulty goods must be made in writing within 5 days of delivery. Goods may only be returned by formal agreement between the seller and the purchaser and on receipt of a returns number from the seller. Returns must be accompanied with the purchaser's name and address and a valid returns number.

Carriage expenses and risk are the purchaser's responsibility unless otherwise agreed.

PRICES
Serene House retains the right to increase prices due to inflation in material and production costs but these will be kept to a minimum and advance notice will be given.

EXCLUSIVITY
In order for our regular stockists to maintain a level of exclusivity within their geographical area, we work on a case by case basis to ensure there are no conflicts of interest with new Serene House stockists. We reserve the right to supply multiple new stockists that are a reasonable distance apart from each other. Exclusivity will lapse if an order has not been placed for a period of six months.

ONLINE SELLING
If you wish to sell Serene House products online we ask that you notify us first so that we can maintain brand integrity and distribution. We can supply professional high resolution product and lifestyle images if required. It is important to note that Google and other search engines penalise duplicated text copy so we request that all descriptive text is unique to your site and not copied directly from Serene House's website or marketing material.

We are not able to supply to customers who wish to trade Serene House products on eBay, Not On The High Street, Etsy or Amazon. We ask all existing wholesale customers not to sell Serene House products on these platforms.

POP UP SHOPS + SPECIAL EVENTS
If you wish to sell Serene House products at a pop up shop, fair, or special event we ask that you notify us first so that we can ensure there are no conflicts between other stockists based in the same geographical area.

Serene House images and text are protected by copyright and any unauthorised use is not permitted.

COMPANY DETAILS
Serene House is distributed in the UK and Ireland by:
Candle Shack Limited
West Carron Works
Carron
Stirlingshire
FK2 8DR

+44 (0) 1324 227354
wholesale@serene-house.co.uk

VAT No. 996 4238 67
Company Reg. No. 7331656